Support & Maintenance
Keeping Your SAP System Stable, Secure, and High-Performing
At DAXFO, we combine round-the-clock SAP support with proactive maintenance to deliver a reliable, future-ready SAP environment. From resolving technical issues to preventing system downtime, our certified consultants ensure your SAP platform operates at peak efficiency—day in and day out.
What We Offer
24/7 Functional & Technical Support
We provide continuous support for all core SAP modules (FI, CO, MM, SD, PP) and backend technical issues like system errors, workflow failures, and performance bottlenecks.
SLA-Driven Helpdesk & Ticketing
Our support team operates on a structured SLA framework, offering real-time resolution tracking, escalation management, and dedicated account oversight.
User Training & Enablement
We help your users stay confident and productive with continuous training, documentation, and usage guidance across SAP functionalities.
Maintenance That Prevents Issues Before They Arise
Beyond resolving problems, we ensure your SAP systems remain stable and secure with a proactive maintenance model.
System Health Monitoring
Real-time performance checks and early issue detection to keep your SAP environment running smoothly.
Backup & Recovery Checks
Scheduled backups and failover testing to safeguard your data and ensure business continuity.
Performance Optimization
Database tuning, load balancing, and runtime improvement for optimal SAP system performance.
Transparent Reporting & Governance
Monthly System Health & Uptime Reports
Receive detailed monthly reports on SAP system performance, uptime, and key metrics for full visibility.
Compliance-Ready Audit Documentation
Access audit trails and documentation to support regulatory compliance and internal governance.
Root Cause Analysis & Recommendations
Get actionable insights and improvement plans based on root cause analysis of incidents and issues.
Why Choose DAXFO?
SAP-Certified Consultants
With cross-functional expertise, our certified professionals deliver tailored SAP solutions that align with your business...
24/7 Global Support
Our multilingual team ensures seamless support across time zones, anytime and anywhere in the world.
Cloud & Hybrid Expertise
Whether cloud, on-premise, or hybrid—our SAP solutions are built for flexibility and scalability.
Proactive Optimization
We go beyond support by continuously improving system health, reducing risks, and ensuring long-term value.